The Inside Line - Email Delivery Troubleshooting

Question : "I'm not receiving The Inside Line. What Gives?"

The Inside Line is a bulk email sent from Executive Director Tim Lee regarding issues pertaining to pension, health insurance, Social Security, and other hot topics. It currently gets sent to 4281 subscribers. The high level of interest in this newsletter leads some email programs to conclude that The Inside Line is "spam" and will therefore react by attempting to protect you from it. For example, in the past, Yahoo has placed The Inside Line in its Bulk email folder, so if you use Yahoo, check for it there, and then tell Yahoo that it is not spam. Juno has rejected The Inside Line outright and blocked the IP address that was sending it. These issues have been remedied in the past, but that does not mean they will not resurface.

Earthlink and others, like Barracuda, which works within other email programs, will control spam more proactively using whitelists. Earthlink tries to protect its users from spam by using a program that sends out automatic emails to anyone sending you an email. This email will request that sender click on a link to request permission from you to allow that that email to go through! Since The Inside Lines are bulk emails, Earthlink can try to send out one of these "Hey I block spam, so you're going to have to verify you are who you say you are" emails, but they will not get a response. Therefore, "The Inside Line" will be blocked indefinitely until you manually grant tim@trta.org permissions to send you email.

Barracuda Spam Firewall will provide you with "quarantine summaries." If you see The Inside Line there, click on the "Whitelist" link to have it delivered to your mailbox and whitelist the sender (Tim Lee) so that his messages will no longer be quarantined.

We hope this addresses your question. If it does not, please email the webmaster.

Question : "I signed up for The Inside Line and your website says that my email address is already in your database. However, I am not receiving it."

Requests to receive The Inside Line are followed up by an email sent to you that you must open and click on the link. Clicking on the link confirms your subscription. The subject of the email reads "Inside Line Subscription - please confirm!" Please look for that email in your in box. If you do not see that email, it could be in a bulk or junk folder (see the response to the first question above).

We hope this addresses your question. If it does not, please email the webmaster.